@AMCTheatres wow opening night showing of Star Wars at AMC Burbank starts without sound for 10min and staff refuses to restart the film! Unbelievably poor customer service!
— Brock J. Stearn (@myanimator) December 15, 2017
One of the drawbacks to being a hardcore fan of anything is that small inconveniences can easily morph into huge disappointments or moments of outrage. That’s what happened in a Burbank theater when a showing of Star Wars: The Last Jedi suffered audio problems. Theater management wasn’t adequately responsive. Fans went nuts.
I was there. No bueno. https://t.co/qi1wybZf1U
— Josh Schoenwald (@jschoenwald) December 15, 2017
According to Twitter user, Isaias Rodriguez, theater management attempted to appease the angry fans by either moving them to another screening at the same theater — albeit not in the IMAX format — or to attend a screening of the much-anticipated film at another AMC theatre Friday. However, a representative for IMAX confirmed the incident did not take place at an IMAX showing of the film.
Despite these options, many fans were not satisfied.
Star Wars at AMC Burbank had no sound. pic.twitter.com/aOxkvYJ3Hk
— Isaias Rodriguez (@ISA1AS3000) December 15, 2017
I’m guessing that this wouldn’t have happened if the sound cut out during, say, the Ghostbusters feminist reboot.