Internal Senate Email: Inbound Calls Choke Phones

Keep up the calls!

Quoting the email:

CIO Customer Service Bulletin – Problem Notification —
Assistant Sergeant at Arms; Chief Information Officer

Date: November 20, 2009
Time: 11:30 AM
Affected Service: Telephones

Problem/Symptom/Status: We are experiencing a high volume of calls which is having an impact on call transfers and voice mail. We are continuing to monitor the situation. Whenever possible offices are encouraged to retrieve and delete messages from the voice mail system throughout the day and evening.

Affected Location(s): All
Master Ticket Opened: No
Estimated Time to Restore: Unknown

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