Booknotes: A Message to Garcia


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I read A Message to Garcia the first time many years ago.  I always have thought that the encouragement to work hard and be loyal was a fine sentiment – who can argue with that.  But I have always thought that the author went too far.  The piece has always struck me as a call to blind servitude.  From the perspective of a loyal employee 100 years later, Hubbard seems to support the ideas and management style of several decades ago; a style of management that did not want the opinions of any uppity workers.  A style that calls for employees to do as management says without any back-talk.

This attitude is un-American.  This attitude fits better in a class conscious society where people know their place and stay in it.  But we are a nation of inquisitive question-askers.  We want to know why because why matters.  We want to know why so that we can do things better and more efficiently.  Asking questions is a good thing in our society.  Question asking is part of what makes Americans exceptional.

I am focusing on one part of the article where Hubbard lists questions that a lazy clerk would ask ending with “What do you want to know for?”  I am an engineer and I work in the information technology business.  I could not do my job well if I could not ask the kinds of questions that Hubbard denigrates.  In my career I have literally hundreds of experiences where someone has asked me for something and I have been able to propose something better to them simply by asking questions.  The most important of these questions is “Why?”  In my experience as a military officer I was taught that knowing the why of an operation order was of greatest importance.  This is because when the plan falls apart, if you know why there was a plan, you can still find a way to complete the mission.

Finding the reason that someone wants something very often reveals something essential about what they are asking. This important fact is of no consequence to egotists who want things their way or no way at all.  People who ask questions are seen as hindrances to the self-important because the asker threatens the egotist’s authority.  Having worked for and around people like this I can tell you that it is not an atmosphere conducive to enthusiasm, initiative, and integrity.

My point is this, it is fine to work hard, to show initiative, to be a Garcia and fulfill a mission.  But if you find yourself working for a Hubbard who doesn’t like to answer any questions about his orders, you should take Hubbard’s “horse sense” advice and find yourself a new boss who knows the value of an employee who asks questions.


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4 Comments Leave a comment

Nice perspective on the different time context, diakrioi.

penguin2 (Diary) Monday, October 12th at 1:08PM EST (link)

Hubbard was writing in a totally different social era. He does imply that the “boss” is a good guy, who does or asks the right thing. Even then though, the innovative employee would be recognized by the employer who had the right character and backbone. IMO, the smart man “listens” to others, uses what is good and discards what is not.

Resistance to tyrants is obedience to God. – Benjamin Franklin
When Good stands up to Evil, Evil blinks. – Vassar Bushmills

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Interesting That You Have a Military Background

Joe Cor (Diary) Monday, October 12th at 2:22PM EST (link)

I was trained in the military to ask questions also. The more well-informed you are, the better-equipped you are to do the job. Not asking questions was considered a problem, not a virtue.

There is a 19th-century industrialist bent to this essay. Workers were often viewed as cogs in a machine. A smart modern boss encourages independent thinking. A smart worker finds a job that encourages that, or goes into business for himself.

 

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revivefederalism (Diary) Monday, October 12th at 3:46PM EST (link)

There are many pointy-haired bosses in the world. Sometimes Garcia simply does not exist. Sometimes they ask the wrong person to do the job, even when it is obvious that years of advanced training are required to properly complete the task. An instruction to ‘keep him alive’ that would be sufficient for an experienced trauma surgeon would result in certain death for the patient if given to the same doctor while they were a young resident. A directive to a freshly graduated fixed income analyst to read a 100 page bond indenture and find the most important parts would also qualify. If you had any sense you’d ask a seasoned bond attorney to scrutinize the document , and most preferably, the one who wrote it!

Employees with initiative are a great thing, but assuming that the boss always knows what’s going on or even deserves to remain the boss goes against the experience of many workers. The skills that are rewarded with promotions in good times are not always the ones that are required when the dung hits the fan. Smooth talking bosses with a fat guarantee they secured at the height of the bubble have gone shoe shopping while Rome burned around them. Plenty of people who like to claim that they are big picture managers and are good at making decisions have a mental glaucoma for the details that are necessary for the successful completion of complex tasks.

So far, I’ve only dealt with managerial traits such as laziness and incompetence. In many professions, blindly doing what your boss directs can result in criminal and civil actions against you. This is especially so if your boss is a fraudster who is trying to set you up as a fall guy. Good luck to those obedient souls whose boss is a Catbert!

Fundamentally there are established pecking orders in life, but we’re all free to challenge them and accept the potential risks and rewards of doing things our own way.

 

An inquisitive and a great review, diakrioi

newsentinel (Diary) Monday, October 12th at 4:08PM EST (link)

Thank God for inquisitive minds. I like the way you questioned Hubbard’s admonition to work hard and be loyal. Work hard at what? Be loyal to whom and for what reason? As a socialist, Hubbard did not want Rowan to ask questions. I can imagine Rowan walking off a cliff to his death, in obedience to orders, and Hubbard making him out to be a hero for doing it.